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  • Product Manual
  • D008 Pro Product specifications
  • D008 Product specifications
  • D18 Cordless Vacuum Cleaner Manual
  • BX-350 Wireless vacuum cleaner
  • C17 espagnol notice de composition
  • C17 italien notice de composition
  • C17 français notice de composition
  • C17_Deutsch_gebrauchsinformation.pdf
  • Frequently Asked Questions

    1. Are you a trader or manufacturer?

     Our company is a manufacturer, we are established in 2007, and legally registered in Suzhou City Bureau of Industry and Commerce, with our legal company licence number: 913205066663753196, and our Custom Registration Number :3205966657. So please trust us, we are China legal company, your business is safe when you do business with us.

    2. What products do you supply?

      Now we mainly offer 3 series of products: Robotic Vacuum Cleaner, Cordless Stick Vacuum Cleaner, and Mattress Vacuum Cleaner.

    3. Which Countries do you sell to now?

    Now our products have been sold to many countries in the world, such as USA, Canada, Korea, Japan, Germany, France, Russia, Singapore, Australia etc. Our products enjoy great popularity in the world market.

    4. Does your products comply with our voltage standard?

    Yes, no problem. For our products, the input voltage is 100-240V, 50-60Hz. It is suitable for global voltage standard. For the power plug, we can offer customize service, or offer conversion plug. So please do not worry such problem.
    5. What certification do you have for your products:
    Now we have CE, ROHS, FCC, CB, SAA etc for our products. If you have requirement for special certification, please feel free to contact us, let’s check whether we can offer an solution.

    6. Do you offer OEM&ODM service?

    Yes. We can offer OEM&ODM service. We have strong R&D team. They have more than 10 years experience in the field of vacuum cleaners, and are familiar with the market, and knows the market trends, so we can offer you nice ODM service. We are always strict with quality, we have professional quality engineers, including IQC and OQC, etc. We monitor every procedure of production. So we can be your reliable partners.
    7. How is your Warranty service?

    For our products, we have separate warranty terms for different parts. General speaking, for Main chine- 1 year (battery not included), Motor- 3 years, Battery&Adapter- 6 months. Accessories- 1 month. For details of each product, please feel free to contact our team.

    8. Now which products do you recommend?

    No we recommend our D18, D960, D850. They are our latest products.

    9. How to contact your team?

    You can contact our team by email:
    Tony       tonyguan@dibea.com
    Lisa       lisa@dibea.com
    Chris     Christina@dibea.com

    We will reply your email within 24 hours.